WEBSITE SUPPORT

RELIABLE

Website Support

Your Key to Online Success

At Grand Canyon Web Design, we understand that a website is not a one-time project but an ongoing investment in your business’s online presence. In today’s fast-paced digital landscape, it’s crucial to have a dedicated team ensuring your website remains secure, up-to-date, and optimized for peak performance. That’s why we require all our clients, whether building a new website or maintaining an existing one, to include our comprehensive monthly, 6-months or 12-months Website Support services.

Our Website Support Packages: A Complete Solution

Our three Website Support packages are designed to provide a comprehensive solution for maintaining and enhancing your online presence. Here’s what’s included:

1. SEO Optimization: While we don’t offer standalone SEO services, we optimize one page on your website each month to improve your site’s visibility in search engine results.
2. Security and Updates: We perform regular backups every 8 hours and manage all necessary updates, including plugins, themes, and WordPress core files. This proactive approach maintains your site’s security, performance, and compatibility with the latest web technologies.
3. Hosting and Domain Management: We ensure your site remains fast, secure, and consistently accessible while handling all aspects of domain management, including domain renewals and DNS changes.
4. Content Updates: We regularly update content and photos to keep your website fresh and engaging, ensuring it always reflects the most current information about your business.
5. Technical Support: Our skilled professionals are always ready to tackle any website-related challenges that may arise.

Understanding Support Requests vs. New Projects

To ensure efficient service, it’s important to understand the difference between support requests and new projects:

Support Requests: These are tasks that fall within the scope of our Website Support services. They typically involve minor updates, content changes, or technical adjustments necessary to keep your website running smoothly. Examples include:

• Updating content on specific pages
• Optimizing pages and news articles for search engines
• Adding new blog posts or news articles
• Updating staff profiles or team member information
• Replacing old images with new ones provided by the client
• Adding or removing pages from the navigation menu
• Fixing broken links or 404 errors
• Setting up redirects for old or moved pages

New Projects: These are more substantial undertakings that go beyond the scope of our Website Support services. They often involve significant design changes, new features, or complex functionality. Examples include:

• Designing and developing a completely new website
• Redesigning the entire website’s user interface
• Implementing a multi-language support system
• Building a custom database or API integration
• Developing a custom online booking system
• Implementing a comprehensive SEO strategy overhaul

The Importance of Regular Website Maintenance

Many clients are surprised to learn just how much work happens behind the scenes to keep a website running smoothly. Without regular maintenance, websites can quickly become outdated, insecure, and prone to performance issues that can frustrate users and damage your online reputation. Our Website Support package is designed to provide comprehensive, proactive care for your website, ensuring it remains in top condition at all times.

Monthly Website Support Pricing

We offer three Website Support packages: monthly support, 6-months support and our most popular 12-months support. Please refer to our PRICING page for our Website Support plan prices.

Additional Details About Your Website Support

• Support Request Turnaround Times: In most cases, we resolve support requests on the same day they are received. More complex issues may take a few additional days.
  
• Support Hours: Our team is available Monday through Friday, from 10am to 6pm Arizona time.
  
• Communication: We prefer to receive support requests via Basecamp to ensure clear documentation, but we also accommodate phone support during business hours.

Policies

Cancellation Policy:

You may cancel your Website Support at any time. However, we do not provide refunds for Website Support fees. Your Website Support plan will auto-renew unless you provide written notice for cancellation at least 30-days in advance of the date you wish to cancel your support.

Service Termination:

In very rare cases, we may determine that our Website Support services are not the best fit for a particular client’s needs. If we initiate the termination of your support services, it will typically occur at the end of your current billing cycle.

In the event of a violation of our Acceptable Use Policy, we may need to terminate support services immediately, in which case we will issue a prorated refund for the remaining portion of your Website Support fee.

At Grand Canyon Web Design, we’re committed to providing exceptional support services and ensuring that your website remains a valuable asset to your business. Our Website Support packages offer peace of mind, knowing that your online presence is always in capable hands, allowing you to focus on running your business while we handle the technical details behind the scenes.